شحن

This Shipping Policy outlines the shipping procedures of Zeva Collection LLC, Dubai, United Arab Emirates.

By placing an order with us, you agree to the terms outlined below.

Shipping Locations
Zeva Collection LLC currently ships within the United Arab Emirates only.
We do not offer international shipping at this time.
Order Processing Time
Orders are processed within 2–3 working days.
Processing time does not include delivery time.
Working days exclude weekends and UAE public holidays.
Orders placed during weekends or public holidays will be processed on the next working day.

Delivery Time
Once dispatched, delivery within the UAE typically takes:
2–3 working days
Delivery times are estimates and may vary depending on the courier service and location.

Shipping Fees
Shipping fees (if applicable) will be calculated and displayed at checkout before payment confirmation.
Zeva Collection LLC reserves the right to update shipping charges at any time.

Cash on Delivery (COD)
Cash on Delivery is available within the UAE.

Customers must ensure:
The correct shipping address is provided.
Someone is available to receive the order.
The exact payment amount is ready at the time of delivery.
Repeated failed COD deliveries may result in restrictions on future orders.

Incorrect Address
Customers are responsible for providing accurate shipping details.
Zeva Collection LLC is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
If an order is returned due to incorrect details:
Re-delivery fees may apply.
The customer will be responsible for additional shipping charges.

Delivery Delays
We are not responsible for delays caused by:
Courier service issues
Weather conditions
Public holidays
Unforeseen circumstances beyond our control
However, we will assist in tracking and resolving delivery concerns where possible.

Damaged or Lost Packages
If your order arrives damaged:
You must contact us within 48 hours of delivery.
Clear photo evidence must be provided.
Failure to notify us within this timeframe may affect eligibility for assistance.
Zeva Collection LLC is not responsible for lost packages once marked as delivered by the courier.